FAQ & Support

Payment

You accept all types of payments.

We accept PayPal, Credit/Debit Cards, Bank Wire Transfers, Crypto, as well as regional payments such as BLIK, iDEAL, and Bancontact. Just select everything you need at checkout for convenience.

Why was my payment declined?

The most common reasons are that your card is not correct, you don’t have enough funds, or your payment processor is having trouble. Double-check or contact your provider to resolve it as soon as possible.

Where can I get an invoice?

Shop and check out.

Just click on “Request Invoice” before you make your purchase.

Keep an eye on your email—your invoice will be sent to you once we ship your order. (Be sure to check your spam!)

Do you offer Cash-on-Delivery (COD)?

We currently don’t offer COD. Rather, pay for it securely online with Visa, Mastercard, PayPal or other accepted payment providers.

Have a coupon or gift card?

Make a save right now, enter your code or gift card number when you check out!

Is payment secure?

Absolutely! We have high-end encryption and PCI security protocols in place to ensure every transaction is 100% secure.

How can I get an order confirmation?

Once your payment is successful, you will get an email confirmation containing all of your order information.

How can I get a refund?

Please contact our customer service with your order information. For a fast refund, we issue refunds as per our refund policy.

What’s my order history?

Sign up and navigate to the “My Account” page for order history, payment details and status.

What if I order something and the product is not in stock?

Typically, it takes 3–7 business days to restock.

If not available, select a compatible alternative or ask for a refund.

Write to our customer support team to change your choice.

Shipping

Shipping Policy Simplified

Is Free Shipping Available?

Yes! Free shipping in the US and much of Europe.

Shipping Destinations & Methods

United States – UPS Express (Alaska and Hawaii)

UK – Regional DPD Express UK

Europe – UPS Express, DPD Express, or DHL Express

Countries subject to DDP (Delivery Duty Paid): Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain.
(Please note: orders from European destinations other than the UK must clear German customs before delivery.)

Our other destinations we ship to include UAE (Dubai), South Africa, Vietnam and West Malaysia (except Kalimantan Island).

Customs Duties

Zero customs fees for most destinations! Taxes are only required in Canada, Denmark and Norway.

Estimated Delivery Time

Expect delivery in 8-17 days. These include 1-5 days for stocking and 7-12 days for shipping. We’ll make sure you get your order in time so you can start using it immediately!

Tracking Your Order

Once your order ships, you’ll receive an email tracking number. You can also track your shipment in the “Order History” section of your account.

Lost or Delayed Package?

Email our support team immediately. That’s okay, we’ll get it sorted asap.

When Does My Order Ship?

We generally ship within 48 hours after receiving payment. If products are not in stock, you’ll be notified and offered alternatives.
Fast. Reliable. Hassle-Free. Enjoy shopping with us!